FAQ's

1. Are your beds suitable for both dogs and cats?

Yes, our beds are designed for both dogs and cats of different sizes. They provide a cozy and comfortable space for all pets.

2. What size should I choose for my pet?

We recommend choosing a size based on your pet’s length and sleeping style. If your pet likes to stretch out, going one size up can offer extra comfort.

3. Are the bed covers washable?

Yes, our beds come with removable, washable covers, making it easy to keep your pet’s bed clean and fresh.

4. Do the beds provide good support?

Yes, our beds are well-padded and designed to provide gentle support, helping your pet relax and rest comfortably.

5. Are these beds good for older pets?

Absolutely. Our soft and supportive design makes them a great choice for senior pets who need extra comfort.

6. How long does shipping take?

Orders are processed within 1–2 business days. Delivery typically takes 7–10 business days within the United States.

7. Do you offer free shipping?

Yes, we offer free shipping on all orders within the United States.

8. What is your return policy?

We accept returns within 30 days of delivery. Items must be unused and in original condition. Please visit our Return & Refund Policy page for full details.

9. Can I cancel my order after placing it?

Orders can be canceled within 24 hours of placing the order. Once the order has been processed or shipped, it cannot be canceled.

10. How can I contact customer support?

You can reach us at:
Email: info@furclo.com
Phone: (614) 707-7247

Furclo customer support is available during the following hours: 
Monday – Friday | 9:00 AM – 5:00 PM (EST)